General Policies:

Laminart offers a Maximum limited liability of $50 (CAD) to cover any faults caused by Laminart during the production/printing process. Laminart reserves the right to redo, replace, reprint, edit, modify or alter any existing product prior to offering any monetary compensation. This policy is valid within 14 days of the product(s) being picked up or, in the case of shipping, from the date the shipment arrives. Any claim after 14 days will be evaluated by management.

If a refund is issued for any dollar amount the original product must be returned to Laminart before the credit can be issued (in the case of shipment, to avoid unnecessary courier cost, a photo/video of the product being destroyed or damaged would be acceptable). 

Laminart reserves the right to add a surcharge for any additional labour or materials needed to complete and order (*Note* this can apply to rush orders)

Laminart does not guarantee unconventional papers such as (but not limited to): laser copies, rice paper, water/sun damaged prints, cardstock etc.  

Shipping Policies:

Shipping is readily available to those in Canada and the continental United States of America. Customers outside this area should contact us for alternative shipping methods.

Shipping will normally be done with Purolator. See below for estimated transit times. Packages can be tracked on purolator.com for up-to-date transit times.

Estimated Shipping Times*

Major Canadian Cities*

Montreal – 5 days
Toronto – 5 days
Winnipeg – 3 days
Regina – 2 days
Edmonton – 2 days
Calgary – 2 days
Vancouver – 1 day

USA*

Continental USA – 3-7 Days
Alaska & Hawaii - Contact us for a quote and shipping times

* Shipping times are not guaranteed

 

Local Pickup

Local pick up, is free of charge and is encouraged for our customers. 

 

Notes

Customers are responsible for all customs and brokerage fees.

Should the package not be eligible for shiping with Purolator due to size or weight restrictions, LaminART Industries will contact the customer via email with an alternative shipping method and the cost for this alternative. At this point, the customer can choose to not proceed with the order at no cost to them.

All deliveries are during the day; therefore, it is recommended that the customer use their work address as their shipping address unless someone is home to receive the package. 

In an effort to reduce shipping materials and be more environmentally responsible, we will ship multiple piece orders in the smallest number of boxes possible.